How we handle information
Service Brothers Appliance Repair respects the privacy of customers and website visitors. This policy explains what information may be collected when you visit ozarksappliancerepair.com, use the online scheduler, call us, or email us, and how that information is used.
Information we may collect
Information you provide
When you schedule online, call, or email, you may provide your name, phone number, email address, service address, appliance type, brand, model number, problem description, preferred appointment information, and other details needed to evaluate or complete a service request.
Website and device information
Our website uses Google Analytics to help us understand site traffic and improve the customer experience. Google Analytics may collect information such as pages visited, approximate location derived from an IP address, browser and device type, referring website, time spent on pages, and interactions with the site. Google may use cookies, device identifiers, or similar technologies for this purpose.
How information is used
- To schedule, manage, and perform appliance repair services.
- To respond when you call or email with a service question.
- To maintain customer and service records.
- To understand website performance and improve navigation, content, and booking.
- To protect the website, prevent misuse, and comply with legal obligations.
Google Analytics and cookies
Google Analytics processes website-use information on our behalf. Learn more about how Google uses information from sites that use its services. You can control or delete cookies through your browser settings. Google also offers a Google Analytics opt-out browser add-on. Limiting cookies may affect some website features.
Workiz online booking
The booking page contains an embedded scheduler provided by Workiz. Information entered into that scheduler is transmitted to and processed through Workiz so your service request can be scheduled and managed. Workiz may also collect technical information or use cookies under its own practices. Review the Workiz Privacy Policy before submitting information through the scheduler.
When information may be shared
Service Brothers does not sell personal information submitted through this website. Information may be shared with service providers that support scheduling, analytics, website hosting, security, communications, or business operations, including Workiz and Google Analytics. Information may also be disclosed when reasonably necessary to comply with law, protect customers, prevent fraud or misuse, or enforce legal rights.
Retention and security
We keep information only as long as reasonably needed for service, business records, legal obligations, dispute resolution, and security. Reasonable safeguards are used to protect information, but no website, email system, or internet transmission can be guaranteed completely secure.
Your choices
You can choose not to use the online scheduler and call (417) 351-3155 instead. You may also email service@ozarksappliancerepair.com with a privacy question or a request concerning information you previously provided. We may need to retain certain records when required for service, warranty, accounting, fraud prevention, or legal purposes.
Children’s privacy
This website and our appliance repair services are intended for adults. We do not knowingly seek personal information from children under 13 through this website.
Policy changes
This policy may be updated when our website, service providers, or practices change. The latest version will be posted on this page with a revised effective date.
Contact Service Brothers
Questions about this policy may be sent to service@ozarksappliancerepair.com, or mailed to Service Brothers Appliance Repair, 5133 South Campbell Avenue, Suite 101, Springfield, MO 65810.